Youth Performance Program

Cancellation Policy

📝 PSA | HERFIT & HYBRID BOOKING & ATTENDANCE POLICY We’ve created this policy to protect your experience, support your results, and maintain the quality of coaching and energy that makes PSA different. ❗️ CANCELLATION POLICY - You may cancel your class up to 2 hours before the scheduled start time without penalty. - Late cancellations (less than 2 hours before class) will result in: A $15 charge for unlimited members A loss of class credit for those on class packs or trials 💡 PSA offers one of the most flexible cancellation windows in the industry — many gyms require 12–24 hours. We ask for just 2 hours' notice so others can take your spot and coaches can plan accordingly. 🕒 LATE ARRIVAL POLICY - Punctuality is a non-negotiable part of our training culture — especially when lifting heavy or moving with intent. - Arrive 5–10 minutes early to settle in and be ready to go. - The warm-up is mandatory. If you arrive after it starts, you are still required to complete the full warm-up before joining the workout. - If you arrive 10+ minutes after class has started, you will not be allowed to join. You will need to reschedule for a later session. 👀 Tip: Pretend class starts 10 minutes earlier than it does. Your body (and your results) will thank you. ❌ NO-SHOW & FAILURE TO CANCEL - Failing to cancel your class or not showing up will result in: A $15 fee for unlimited members A forfeited session for class pack or trial users - Excessive no-shows may result in temporary booking restrictions. 🚨 EMERGENCY POLICY - We understand things happen — life, traffic, family. - If you have an emergency or unexpected situation, please email us directly at herfitcampdurham@gmail.com - We’ll always review these on a case-by-case basis. - If emergencies are recurring, we may ask you to only book same-day classes to help manage space for others. 📲 GENERAL REMINDERS - Bookings close 15 minutes before class start time - Sessions can be booked or canceled through the PSA app or Wix booking portal - You can book a class as little as 1 minute before it starts, subject to availability We built this space on accountability, energy, and effort. These policies are here to support that mission — so we can continue delivering an elite-level training experience for every single member who walks through our doors. Let’s move with purpose. — The PSA Team

Contact Details

• 351 Frankcom Street, Ajax, ON, Canada